Refund Policy

1. 30-Day Money-Back Guarantee

We stand behind the quality of our courses. If you are not satisfied with your purchase, you may request a full refund within 30 days of your enrollment date.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The refund request must be made within 30 days of purchase
• You must provide a reason for the refund request
• Refunds are only available for individual course purchases (not for bundled packages after partial completion)

3. How to Request a Refund

To request a refund, please contact our support team:

• Email: [email protected]
• Phone: +44 078 5422 9354

Please include your order number and reason for the refund request.

4. Refund Processing

Once your refund request is approved, we will process the refund within 5-10 business days. The refund will be credited to your original payment method.

5. Non-Refundable Items

The following items are non-refundable:

• Certificates of completion that have been issued
• Downloadable resources after they have been downloaded
• Bundled packages after 50% or more of the content has been accessed
• Corporate or group training packages (custom terms apply)

6. Cancellation of Subscription Services

If you have a subscription-based service, you may cancel at any time. Refunds for subscription services are provided on a prorated basis for the unused portion of the subscription period.

7. Contact Us

If you have questions about our refund policy, please contact us:

• Email: [email protected]
• Phone: +44 078 5422 9354
• Address: 9 Schofield Rd, Oakham LE15 6FW, United Kingdom